This Policy explains why we collect personal information about people who visit our website, how we use that information, when and to whom we may disclose it and how we keep it secure.
By using our website, you agree to be bound by this Policy. If you have any questions about this Policy you can contact us by email at email@example.com, by telephone on 01795 890 202 or by writing to us at Belmont House, Throwley, Faversham, Kent ME13 0HH.
Who are we?
Belmont is owned by the Harris (Belmont) Charity whose aims are to preserve and enhance the House, Estate and collection in perpetuity for the education and benefit of the public.
How do we collect information from you?
We collect data through any interaction you have with us, where your details have been collected, such as purchasing tickets to an event or workshop, signing up to our mailing list or purchasing a season ticket. If you contact us, we may keep a record of that correspondence.
What type of information is collected from you?
The type of information we receive will largely depend on the interactions you have with us. For all interactions we will always collect your full name, email address and contact number. Interactions that requires further information such as gift vouchers and season tickets we may also collect your home address, so we can post them to you. We never have any access to any of your banking details.
How is your information used?
We may use your information to:
• Contacting you (by email or post) with information about our upcoming events, products and to send regular newsletters. Please note, that this will only be done if you have opted in to receive email communication.
• To analyse the distribution of our direct mail campaigns
• To carry out our obligations arising from any contracts entered between you and us
• Follow-up from an event booking to ensure you have all the information you need before attending
• To analyse our marketing geographic to see what areas of the county we should seek to apply more of our advertising budget to
• Monitoring visitor traffic on our website and conducting analysis on the performance of our website, so that we can improve the user experience
All emails we send will have a suppression option, meaning you can decide to opt-out at any time.
Who has access to your information?
Your information is not passed on to third parties and you can remove yourself from the mailing list at any time by emailing us with your details.
We may also have links to other websites that are not managed by ourselves. We do not take responsibility for any information you share with these linked sites. This privacy statement covers the Belmont House & Gardens website (www.belmont-house.org) only.
From time to time, we may receive your details from a third-party partner such as Visit Kent through a competition or ballot. By signing up to these incentives, you agree for them to share your information with certain interested parties, of which we are one. Once we receive this data, you will be under the same protection as our existing gathered data.
It is your choice whether or not to receive information from us. If you do not want to receive direct marketing communications from us about new developments or upcoming events and workshops, you may notify us at any time by clicking on the UNSUBSCRIBE link in those emails, or by contacting us directly.
You can change your mind at any time about receiving communications from us and can contact us by email, telephone or by post.
Updating your information
It is important that the data you have permitted us to hold about you is correct. Should your information change for any reason, but you wish to stay updated with our information, please call or email us and we will be happy to update the information we hold for you.
Under new data protection legislation, you have the right to ask for a copy of any information we hold about you and we are legally required to respond to any such request within 30 calendar days.
We are legally required to ensure that your personal information is treated securely. No sensitive information (such as credit or debit card details) is retained by us.
When we receive your information, we strive to ensure the security of that information on our systems by using individual usernames and passwords on all computers within our IT systems.
Use of ‘Cookies’
Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you revisit.
Belmont House and Gardens may run online competitions occasionally on the website or via our social media channels. Any personal information that is collected from this type of activity will be deleted once the competition entry date has closed. Personal information provided will not be used for marketing purposes unless specifically authorised to do so.
NHS Test and Trace
To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing. You can choose whether to use our service or the NHS COVID-19 app.
By maintaining records of staff, customers, and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.
As a visitor of Belmont, you will be asked to provide some basic information and contact details when attending an event or workshop. The following information will be collected:
• the names of all visitors, or if it is a group of people, the name of one member of the group
• a contact phone number for each visitor, or for the lead member of a group of people
• date of visit and arrival time and departure time
The venue/establishment as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time. If you use the NHS COVID-19 app, they are the data controller.
NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.
Your information will always be stored and used in compliance with the relevant data protection legislation.
Review of this Policy
We review our polices regularly. This Policy was last reviewed in December 2021.